Admissions and contact

Take the first step today

Your family deserves to heal. Message us or give us a call: we’ll guide you clearly, with no obligation.

Our admissions hours are 8:00 a.m. to 8:00 p.m. (Monterrey time).

If you are in a crisis or emergency related to drug use, call 911 or Línea de la Vida, Mexico’s national addiction helpline, at 800 911 2000.

Send us a message

When you hit send, WhatsApp will open with your message ready to go.

Who are you looking for help for?

Briefly tell us about the situation. You don’t need to share any details you’re not comfortable with.

All information is confidential. Your message will include your acceptance of our Privacy notice.

Admissions process

  1. 01

    Call or message us

    Tell us what’s going on. We’ll listen without judgment.

  2. 02

    Assessment

    We review the situation and schedule a medical and psychological assessment.

  3. 03

    Plan and admission date

    We walk you through the recommended plan and what it includes, and set an admission date.

  4. 04

    Admission

    We welcome your loved one and their family, and the program begins.

For admission

What to bring

  • Government-issued photo ID
  • Comfortable clothes for 1–2 weeks
  • Personal hygiene items
  • Current medications and prescriptions
  • Recent medical test results (if any)

We’ll send you the complete list and the house rules once your admission date is confirmed.

Frequently asked questions

What are your admissions hours?

Our admissions hours are 8:00 a.m. to 8:00 p.m. (Monterrey time). If you are in a crisis or emergency, call 911 or Línea de la Vida, Mexico’s national addiction helpline, at 800 911 2000.

Do I need an appointment to visit the center?

We recommend scheduling a visit so someone from our team can welcome you, show you the facilities and take the time to answer your questions.

What happens to my information?

Everything you share with us is confidential and used only to guide you.

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